فرصة عمل لـ Customer Success Manager في IT Work Resources بمنطقة Marrakech, Marrakech-Safi

معلومات العمل

الشركة:	IT Work Resources
الوظيفة:	Customer Success Manager
المدينة:	Marrakech, Marrakech-Safi
مقاطعة:	Marrakech-Safi
التعليم:	Confidential
الراتب:	MAD 3.000 - MAD 10.000/Month
نوع الوظيفة:	Full-time

وصف العمل

Job description:

• Job Title: Customer Success Manager
• Job Location: Remote
• Job Type: Full-time

About the Role

• We are looking for a passionate Customer Success Manager (CSM) to help Shopify brands accelerate growth using our AI-driven WhatsApp marketing platform. In this role, you will act as a trusted advisor to 60+ brands, combining strategic marketing guidance with hands-on technical support to drive retention, adoption, and revenue.

Key Responsibilities

• Manage Portfolio: Serve as the dedicated advisor for 60+ accounts, focusing on retention and long-term success.
• Strategy & Adoption: Build tailored success plans to ensure clients achieve business goals and adopt new features.
• Revenue Growth: Identify opportunities for upselling, cross-selling, and increasing customer lifetime value.
• Problem Solving: Proactively monitor performance, troubleshoot issues, and coordinate with engineering to resolve challenges.
• Communication: Liaison between technical and non-technical stakeholders via phone, video, and email.
• Feedback Loop: Gather customer insights to help product teams improve the platform.

Requirements

• Language: Fluent in English and French (spoken and written).
• Experience: 4+ years of customer-facing experience (CSM, Account Management) with a track record of managing multiple stakeholders.
• Industry Knowledge: Background in marketing, email marketing, or customer marketing advisory.
• Skills: Strong ability to guide users through software platforms and solve unique problems creatively.
• Commercial Awareness: Comfortable discussing renewals, upgrades, and cancellations.

Preferred Qualifications

• Experience with HubSpot, G-Suite, and LLM platforms (OpenAI, Claude, and Deepseek).
• Familiarity with e-commerce platforms (specifically Shopify) and email marketing tools.
• Adaptability to a fast-paced AI startup environment.

About Us

• We help Shopify brands turn WhatsApp into a high-performing revenue channel by combining marketing automation, cart recovery, and real-time conversations. We believe AI makes commerce more human, enabling brands to deliver personalized experiences at scale.
• We are an Equal Opportunity Employer and do not discriminate based on race, religion, gender, sexual orientation, age, or disability.

Job Type: Full-time

Application Question(s):

• Schedule: This role may require working hours that overlap with North American time zones. Are you available to work late shifts (e.g., up to 10 PM or 12 AM your local time)?
• Language: Are you fully fluent in both English and French (able to conduct business meetings and write technical emails in both)?

Education:

• Bachelor’s (Preferred)

Experience:

• Customer Success or Account Management role: 5 years (Preferred)
• Shopify or a similar e-commerce platform: 5 years (Preferred)

Language:

• English (Preferred)

مزايا الوظيفة الأخرى

• برامج رفاهية الموظفين
• بيئة عمل شاملة
• مكافأة سنوية جذابة

متطلبات

• صحة بدنية وعقلية جيدة
• الحد الأدنى للعمر 18 سنة
• الانضباط والدقة في المواعيد
• الصدق والمسؤولية العالية
• شخصية جيدة
• دافع قوي للعمل والتعلم
• يمكن الاطلاع على المتطلبات الإضافية في استمارة التوظيف

عنوان الشركة

مقاطعة	Marrakech-Safi
المدينة	Marrakech
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